Isn’t it frustrating when you choose a movie to watch on Amazon only to find out the video isn’t available? This issue on Amazon Prime Video might be attributed to a variety of factors, including streaming rights for a specific programme or technological difficulties. You might use a variety of approaches to resolve the issue because there are numerous potential causes for it. I’ll go over a few simple and a few creative solutions to this issue in this article. So, let’s look at how to resolve the Prime Video “this video is now unavailable” problem.
How to Fix This Video Is Currently Unavailable on Amazon
Imagine binge-watching a fantastic show and then discovering after a few episodes that the video isn’t available on Amazon. Technical difficulties can be to blame, or you might have switched your region while watching the programme. Depending on the root cause of the issue, there are different solutions. Let’s look at how to quickly identify the source of a video’s unavailability and fix it.
How to Fix Amazon Video Currently Unavailable Issue
Do not worry if the video you are attempting to see is not down. Here are eight practical ways to access the programme or film for you. Or, you will at least be able to identify the issue and think about taking appropriate action to address it. Each of the strategies listed below will focus on a distinct problem. Therefore, select the appropriate solution if you are already certain of the problem.
Check If Amazon Servers are Down
This website allows you to check if Amazon servers are down nearby. The website displays outage information for the previous 24 hours for a number of streaming services, including Netflix, Hulu, Disney+, HBOmax, and others. The number of reports of server outages for the service you mention will also be stated. Additionally, you can observe where the issue persists. A few pie charts clearly indicate the service’s particular faults, such as those with streaming, buffering, crashing, sign-in, and video quality. To confirm server disruptions, we should look for Amazon streaming issues. For instance, the image below displays Playback Issues for Amazon Prime Video in Bartlesville, Oklahoma. If you live in the area, it indicates you might experience a problem similar to this.
Restart Your Device or System
Unsurprisingly, it’s the oldest technique that is still effective for a variety of technical problems. It’s like taking a power sleep when you restart a device. Your device is refreshed, and it can start over. Therefore, restarting the Amazon Prime Video app or your device should fix any small glitches or technical issues.
- Power off your device and router and unplug it from the power outlet.
- Now, wait one or two minutes and plug it back.
- Switch on the device and open only the Amazon Prime Video app.
You should be able to broadcast without any problems after it successfully updates your app. Continuing if the issue still exists.
Enable/Disable VPN Connection
Amazon will actually prevent you from viewing any videos if you connect over a free or shaky VPN. If you are utilising DNS or a proxy configuration, the same rules apply. In addition, not all Amazon Prime Video titles are available in every nation. Your preferred movie or TV show might not be accessible since you are connecting to a different region. To fix this problem, you can easily turn off your VPN service.
- Open your VPN application.
- Disconnect the VPN.
- Then, clear the browser data or clear app data if you are using the Prime Video app. It will reset the cookies, and Amazon will now locate you to your current location.
Now you ought to be able to stream without any problems. Additionally, if the video you wish to watch is blocked in your nation or region, you can use a VPN to unblock it. To learn how to access titles that are blocked in your area, please read our comprehensive guide on changing your Prime Video country.
Add a Show to The Watchlist
Amazon Prime Video’s video unavailability problem frequently results from petty app bugs. Adding the desired show on the watchlist is an odd approach to get around this issue.
- Open Amazon Prime Video website or app.
- Then search for the show you want to watch and click on the plus icon or the Add to watchlist button to continue.
- Now, go to your watchlist by hovering over your profile icon in the browser or the My Stuff section in the smartphone app.
- Start streaming the content from here.
If an app bug is the cause of the unavailable videos, this should fix the issue. Altering the video streaming quality will allow you to determine if the issue is with a certain video resolution or format.
Disable Hardware Acceleration
The Prime Video smartphone app supports the hardware acceleration capability. If your device supports HD and 4K UHD videos, the feature is required to play them. Enabling this option, however, may result in the infamous this video is unavailable error on Amazon if your device is unable to support the capability. Consequently, adhere to the instructions to turn off hardware acceleration in your smartphone app.
- Open the Amazon Prime Video application on your phone. Then, go to the My Stuff section.
- Now, click on the gear icon on the top-right corner.
- Here, select the Stream and download option.
- Toggle the switch for Hardware Acceleration to the left.
- Lastly, confirm your choice on the next pop-up by clicking Continue.
Check to see whether the issue has been resolved after disabling hardware acceleration for Prime Video on your smartphone. Be aware, nevertheless, that removing this function can result in improper behaviour from HD and 4K UHD videos.
Update Your Browser to The Latest Version
Sometimes, an outdated browser can also be the source of the “this video is unavailable on Amazon” problem. Make sure you update your preferred web browser to the most recent version if you’re still using an old version. To see if the problem is related to your browser version, you may alternatively try streaming Prime Video on a different browser.
How to update your browser is shown here. Although we’re demonstrating these methods with Google Chrome, they apply to virtually every browser.
- Open the web browser and click on the three dots at the top-right corner.
- Now, open Settings from the drop-down menu.
- Scroll down and open the About page.
- Here, you can check your browser version and update it if a later version is available.
Your browser will restart after being updated, and you should be able to stream the movie or TV show of your choosing without encountering any problems. You can try upgrade the app to the most recent version and see if that fixes the problem with this video not being available.
Clear Browsing Data
The problem may be with browser cookies if Prime Video works on a different browser but not on your primary browser and your browser has already updated to the newest version. Thankfully, removing cookies is not a challenging process.
The removal of browser cookies will also log you out of virtually any website where you are currently logged in. Make sure you memorise your passwords, or even better, use a reliable password manager.
- Open the browser of your choice. (Edge, Firefox, Chrome, etc.)
- Press ctrl + shift + del to open browser data settings. (Works on all popular browsers) On a Mac, use command + shift + delete .
- Select the boxes next to browsing history , cookies and other site data , and cached images and files . Choose the time range All time and click on Clear data .
- Now re-login to the Prime Video website using your credentials.
It will reset the website settings and erase all browsing history from your browser. If the problem with the video that is presently unavailable was caused by bad cookies, this procedure would fix it, allowing you to stream the content without any issues. You can also try deleting the app’s cache and data if you’re using the Prime Video app on an Android phone.
A VPN can be used to misuse an Amazon server, and in some cases, antivirus software may block all traffic from that server. People from heavily populated parts of nations like the USA typically experience this. Amazon Prime Video has the most titles available of any service in the US. Therefore, people tend to use a US server for streaming content unavailable in their region. It might raise a false alarm for the antivirus applications causing them to block specific servers from Amazon. You can quickly get rid of this problem by temporarily disabling the Firewall on your computer.
Note: Disabling a Firewall or Antivirus software will hamper your device s security. Therefore, proceed at your own risk.
- Open your Antivirus program. I am using McAfee.
- Go to the Protection settings and open Real-time scan and Firewall.
- Turn off both the settings one by one.
Note: The steps to disable Antivirus and Firewall may vary for every Antivirus program.
Many antivirus programs let you turn off the protection temporarily. You can decide the time period for which you want to disable the security and proceed. Once done, close the application and open Prime Video to check if the video is playing.
Reasons Why Amazon Video is Currently Unavailable
If you re wondering why the annoying this video is unavailable on Amazon error is showing up for you, read on. We will discuss some of the primary reasons why a video may be currently unavailable for you on Prime Video.
Every website in the world can sometimes go offline due to server outages. Whether due to a scheduled maintenance, a misconfiguration, DNS errors, or even something sinister like a DDoS attack. Fortunately, such outages usually don t last long, and companies are quick to update users about such problems with their services.
Domain Extension Issue (TLD)
The TLD (Top Level Domain) or the domain extension is how you end your domain name, for instance,www.primevideo.comandwww.primevideo.ca. Both the domain name works fine if you are streaming from Canada. However, your computer treats them differently. So, if Prime Video isn t redirecting you to its main website, try to open the .com domain manually. This error is specific to a few countries only.
Show Taken Down
Streaming rights for shows vary for each country. Therefore, it is possible that a show is taken down in a matter of a day when the streaming contract is over. In such cases, you will get a video unavailable error.
Amazon Prime and other streaming services need to store cookies on your browser if you want to stream without any error. It is worthwhile to check if you have provided the necessary permissions.
If Amazon detects any proxy settings or if you are using VPN, only global titles will be available to you on Prime Video. In some cases, it won t even allow you to open the website. Therefore, it would be best to either use a fast, secure VPN or none at all.
An antivirus program or a Firewall will block traffic from any server it finds suspicious. It can happen if viewers abuse a particular server to access Amazon Prime illegally.
If your Amazon Prime Video app uses Hardware Acceleration to stream better, an OS glitch or a bug in the app can stop it from showing you videos. Consequently, you will get the video unavailable error on Amazon Prime.
While connecting to a TV from a streaming device like Firestick, using a suitable HDMI cable is crucial. Otherwise, the TV will block you from showing any video, especially if you want to stream 4K UHD content.
This Video is Currently Unavailable on Prime Video: Fixed!
Well, that s how you can resolve the this video is currently unavailable error on Prime Video. We discussed all the ways you can use to fix the issue with Prime Video easily, and even took a look at the reasons behind these problems. Hopefully, you ve been able to solve the video unavailable error on your devices. So, do you encounter this problem often? Are there any other methods that we should include in this guide? Let us know in the comments.