Along with collaborating with MakeMyTrip to offer live train status updates via WhatsApp, the Indian Railways also unveiled WhatsApp helplines where people could voice their complaints about the hygiene of railway stations. However, it seems that the WhatsApp helpline numbers are receiving more forwarded messages and friendship day wishes than actual complaints about the filthy conditions at some station sites.
According to officials, they have received more forwards on the WhatsApp helplines than initial complaints, and on Sunday, they were inundated with greetings for Friendship Day.
We’ve gotten texts wishing us a nice morning, evening, and slumber. An Indian Railways officer was quoted by the Indian Express as saying, “We have got hilarious Hindi poems as well as messages from deities with devotional sentiments.” According to the official, in a span of one week, the hotline lines have only received 25 complaints about the unclean conditions on station grounds for Central (CR) and Western Railways (WR).
We regularly receive these communications, therefore we’ve directed the employees to delete them. Sending a specific forward message to 15 individuals to bring luck into one’s life is one of the most popular messages. Another senior employee remarked that these mails are annoying and a waste of time. The hotline numbers, which are administered by the Twitter cells of the WR and CR wings of the Indian Railways, were established to make it easier for passengers to file complaints (Western Railways: 90044 99773; Central Railways: 9987645307).
The intention was to make it simpler for tourists to register complaints at authorised grievance portals and to eliminate confusion. However, it now seems that the railroad officials are engaged in a different kind of cleanliness campaign, and your wishes are simply doing no good.