New IT regulations were set by the Indian government earlier this year for significant social media platforms including Facebook, WhatsApp, and Twitter, among others. While there have been rumours that WhatsApp is suing the Indian government over privacy issues, it has since been revealed that the messaging giant has abided by the guidelines and employed Paresh B Lal as a Grievance Officer.
We continue to cooperate with the government to protect our users as we develop our operations in India. If a user has a complaint about their WhatsApp experience and is unable to report it through other channels, we have appointed a Grievance Officer headquartered in India who may be contacted directly, WhatsApp noted on its website.
Contact WhatsApp s Grievance Officer
The new complaints officer’s name is featured on WhatsApp’s official Indian website. Therefore, people can get in touch with Lal at a post office in Banjara Hills, Hyderabad, Telangana. Users may also email the grievance officer in addition to that.
Send an email with your grievance or concern to the grievance officer and include an electronic signature. According to WhatsApp’s official FAQ website, if you’re contacting us about a specific account, please supply your phone number in its entirety, including the country code.
In addition, consumers can call WhatsApp at 1800-212-8552 from 7:00 AM to 8:00 PM IST to voice their complaints about UPI-based payments on the service.
New IT Rules of India: A Quick Brief
Now, assuming you haven’t been living under a rock, you probably know something about India’s new IT regulations. A Chief Compliance Officer (CCO), who must be an Indian resident, must be appointed by IT corporations and social media juggernauts in accordance with the new government regulations.
Within one month of receiving the complaint, the CCO will be in charge of handling customer complaints and fixing problems on the platforms. Paresh B. Lal, the grievance officer for WhatsApp, will therefore have the same duties as the Chief Compliance Officer (CCO) and will be responsible for resolving any customer disputes that may emerge on the network.
According to the new IT regulations, Lal must repair all of these problems in a month and delete any warned content from the platform within 36 hours. However, any content that has been tagged as including nudity or pornography needs to be deleted within 24 hours.
In order to address user complaints and difficulties, social media corporations like Facebook, WhatsApp, and Twitter use automated monitoring systems, which are eliminated by this. Additionally, because the officer is of Indian descent, they would comprehend complaints filed on the platform in India better.
