Over 3 million Indian accounts on WhatsApp had their accounts blocked in June and July of this year. Based on user complaints made to its platform, complaints made to its Indian Grievance Officer, and complaints about its automated systems, the messaging giant deleted the accounts. According to the business, it took action to block the accounts in order to maintain its platform secure and free of spam.
Recently, the Facebook-owned business released its User Safety Monthly Report in accordance with India’s New IT Rules, 2021. According to the research, from June 16 to July 31, WhatsApp banned 3.027 million accounts in India. Only 73 accounts were banned as a result of user reports, but the remaining accounts were discovered by WhatsApp’s automated abuse detection system.
According to the study, WhatsApp only got 316 user appeals for bans through its designated India Grievance Officer out of the 3 million bans. Only 73 of these accounts were actually banned by the firm due to negative platform activity. Additionally, 137 of the 594 complaints from Indian consumers had to do with account support. The remainder included product and safety-related issues.
Therefore, the platform’s automatic technologies were able to identify the majority of the bans. According to WhatsApp, its automated system for abuse detection operates at three points during an account’s life cycle: during a chat session and if the system receives any unfavourable comments from other users. A group of analysts manages the system, evaluating challenging scenarios to further enhance it.
Additionally, WhatsApp is developing other capabilities like phoning to confirm the validity of user accounts. The business may, however, soon simplify the ban review procedure for suspended accounts on the site.
So, if you have a complaint about WhatsApp’s features and services, you can email wa@support.whatsapp.com. Additionally, you can block specific accounts on the app if they are harassing or spamming you using the instant messaging service. WhatsApp will interpret it as unfavourable feedback for the aforementioned accounts and take appropriate action.
