In addition to being one of the most widely used messaging services, WhatsApp provides a number of features that help users accomplish a lot. Businesses can now introduce chatbots to help customers place grocery orders, find COVID-19 vaccination appointments, and access other services. Users may now book an Uber car in India using WhatsApp in addition to these features.
How to Book an Uber with WhatsApp
Uber and WhatsApp worked together to create a chatbot for the Meta-owned messaging service. This innovation, a first for the well-known ride-hailing app, would do away with the requirement that you have a separate Uber app on your phone in order to order a cab. Users will be able to sign up for an Uber account, order a taxi, and even receive the travel receipt on WhatsApp.
It will be rather simple to order a cab using WhatsApp, and there are three distinct ways to do so. Users can use a message to open the Uber chat window in WhatsApp by scanning a QR code, sending a message to the Uber Business phone number (which hasn’t been made public in the official blog post, for some reason), or visiting a link. Once there, customers may begin booking cabs and receive information on pick-up or drop-off locations, cab fare, and more directly in the chat window.
We want to make it as simple as possible for all Indians to take an Uber journey, and to achieve so we need to meet them on channels they are familiar with, according to Nandini Maheshwari, Senior Director, Business Development, Uber APAC. We are overjoyed about this world-first integration for Uber and are eager to introduce it in India.
The same security protections that are present on the Uber app will soon be added to Uber on WhatsApp. Users may track the driver’s location, view the driver’s name and other information in the conversation, and even speak to the driver without giving up their phone number.
People can type assistance and choose the emergency option in an emergency. They would then receive a call from Uber customer service to discuss the issue. After the trip is over, users have access to a safety line for 30 minutes.
The capability is presently only available in English, however it is anticipated that more Indian languages will soon be supported. Currently being tested as a pilot in North Lucknow, it should soon be made available in more Indian cities, starting with New Delhi. For both new and seasoned Uber users who have registered with their phone numbers, the Uber cab WhatsApp chatbot is accessible. In order to book cabs without using the specific app, try it out if you’re in Lucknow.